FAQs
ON THE GO DEVICE
WHO IS 1-800-MED-ALERT?
1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.
WHAT IS DIFFERENT ABOUT 1-800-MED-ALERT TECHNOLOGY?
1-800-Med-Alert has direct access to products that enable the user to communicate two-way through a home-based, affordable emergency response system as well as the latest and most functional mobile pendant available on the market today.
WHAT IS iHelpMax™?
The iHelp Max 4G, is the most reliable and advanced personal health and safety monitoring device on the market today.
WHAT IS THE ADVANTAGE OF iHelpMax™
The iHelp Max 4G™ enables the user to communicate directly through the pendant. There is no need to be near the base station. iHelpMAX’s two-way voice speakerphone technology has superior battery life and unlimited range enabling the user to communicate from virtually anywhere inside and outside the home.
- 4G Coverage wherever you need: Operates on a nationwide wireless network. Experience superior cell connectivity!
- Amazon Alexa and Google Assistant compatible: iHelp now works with Amazon Alexa and Google Assistant, iOS and Android app.
- Automatic fall detection.
- Geo-Fencing
- Medication reminders
- Daily Check-in
- Automatic text alerts to the circle of care
IS iHelpMax™ DIFFICULT TO INSTALL?
lt is very simple to install. Just plug in the power cord to the charging station. There are no tools required.
HOW DOES iHelpMax™ WORK?
In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.
DO YOU HAVE TO BE NEAR A BASE STATION TO USE iHelpMax™ ?
No, with iHelpMax™ you communicate two-way though the PENDANT. The user has much more freedom to move anywhere.
HOW FAR AWAY CAN THE PENDANT BE FROM THE BASE STATION AND STILL WORK PROPERLY?
It Operates on a nationwide wireless 4G network, so you’ll have coverage wherever you go.
WHAT TYPE OF BATTERY DOES iHelpMax™ USE?
The pendant uses a rechargeable battery so you never have to worry about changing it.
WHAT KIND OF BATTERY LIFE DOES iHelpMax™ HAVE?
The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.
WHAT IS THE WARRANTY ON THESE PRODUCTS?
One-year limited warranty – Option to purchase extended warranty.
WHAT HAPPENS IF THE USER IS UNABLE TO SPEAK?
As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.
WHAT IF THE POWER GOES OUT IN THE HOME?
The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.
WHO ANSWERS THE CALL WHEN THE BUTTON IS PRESSED?
A state-of-the-art medical alert monitoring company with operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.
IS THIS THE ONLY CALL CENTER AVAILABLE?
We use multiple call centers based on your location so you are ensured the best response time available in the industry.
WHAT IS MediPendant™?
1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.
WHAT IS THE ADVANTAGE OF MediPendant™
MediPendant™ enables the user to communicate directly through the pendant. There is no need to be near the base station. MediPendant’s™ two-way voice speakerphone technology has superior battery life and enhanced range enabling the user to communicate from virtually anywhere inside the home.
IS MediPendant™ DIFFICULT TO INSTALL?
HOW DOES MediPendant™ WORK?
In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.
DO YOU HAVE TO BE NEAR A BASE STATION TO USE MediPendant™ ?
No, with MediPendant™ you communicate two-way through the PENDANT. The user has much more freedom to move anywhere in the home.
HOW FAR AWAY CAN THE PENDANT BE FROM THE BASE STATION AND STILL WORK PROPERLY?
Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.
WHAT TYPE OF BATTERY DOES MediPendant™USE?
Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.
WHAT KIND OF BATTERY LIFE DOES MediPendant™HAVE?
The pendant has approximately 6+ hours of talk time and 9 months of standby time.
WHAT IS THE WARRANTY ON THESE PRODUCTS?
One-year limited warranty – Option to purchase extended warranty.
WHAT HAPPENS IF THE USER IS UNABLE TO SPEAK?
As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.
WHAT IF THE POWER GOES OUT IN THE HOME?
The base station provides up to 30 hours of backup battery time and its batteries will recharge once power has been restored.
WHO ANSWERS THE CALL WHEN THE BUTTON IS PRESSED?
An emergency response call center operator will answer the call. We use an exclusive call center for MediPendant™. lt is the only state-of-the-art medical alert monitoring company with certified EMT operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.
IS THIS THE ONLY CALL CENTER AVAILABLE?
Yes. We use the proprietary emergency response center that is used with our products. We want to ensure that all of our customers are getting the best service possible and that includes a state-of-the-art call center with certified EMT operators.
