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Frequently Asked Questions
iHelp Mini
1-800-MED-ALERT is a medical alert monitoring service company that provides emergency help and assistance to users through their range of personal emergency response systems, such as the iHelp Mini™.
1-800-MED-ALERT technology features innovative, cutting-edge personal emergency response systems that offer reliable connectivity and ease of use for users in need of assistance during emergencies.
iHelp Mini™ is one of the personal emergency response systems distributed by 1-800-MED-ALERT, which consists of a wearable pendant. It allows users to contact for help in emergencies through a single button press, offering both safety and peace of mind.
The advantage of iHelp Mini™ includes its compact design, go-anywhere using 4G cellular connectivity, ease of installation and use, reliable connectivity, and integration with emergency response services through the 1-800-MED-ALERT call center.
No, iHelp Mini™ is designed for easy installation. The set-up process involves connecting the charging cable (or optional charging base) to a power source and placing it on the charging source to power on the pendant.
iHelp Mini™ works by allowing the user to press the button on the pendant in an emergency situation. The system then sends an alert to the 1-800-MED-ALERT third-party call center, which communicates with the user using the pendant’s two-way voice speaker/microphone and coordinates the necessary assistance.
iHelp Mini™ uses cellular technology to communicate, similar to a cell phone, offering coverage throughout most homes as well as anywhere with cellular connectivity outside the home.
The pendant’s cellular connectivity allows it to be fully mobile so it will work from anywhere there is cellular connectivity.
iHelp Mini™ uses a lithium-ion battery in its wearable pendant.
iHelp Mini™ has a long-lasting battery life, with the pendant’s lithium-ion battery lasting up to 2-days, depending on usage, before needing to be charged. We recommend charging daily to be sure it has a proper charge.
iHelp Mini™ products typically come with a manufacturer’s warranty covering defects and malfunctions for a specified period. For exact warranty terms, consult the product documentation or contact the manufacturer.
If the iHelp Mini™ user is unable to speak after pressing the pendant’s emergency button, the third-party 1-800-MED-ALERT call center will follow pre-established emergency protocols, which may include contacting a trusted contact person or dispatching emergency services based on the user’s stored information.
The iHelp Mini™ fully charged battery will provide power for up to two-days in the event of a power outage, ensuring that users continue to have access to emergency help even during electrical failures.
A trained emergency response professional at the third-party 1-800-MED-ALERT call center answers the call when the iHelp Mini™ emergency button is pressed. They initiate communication with the user, assess the situation, and provide immediate assistance or dispatch emergency services as needed.
The third-party 1-800-MED-ALERT call center is the primary emergency response center available for iHelp Mini™ users. However, there may be alternative call centers or monitoring services depending on location and the terms of the service provided, including any additional partners or service providers associated with 1-800-MED-ALERT.
iHelp Max
1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.
1-800-Med-Alert has direct access to products that enable the user to communicate two-way through a home-based, affordable emergency response system as well as the latest and most functional mobile pendant available on the market today.
The iHelp Max 4G, is the most reliable and advanced personal health and safety monitoring device on the market today.
The iHelp Max 4G™ enables the user to communicate directly through the pendant. There is no need to be near the base station. iHelpMAX’s two-way voice speakerphone technology has superior battery life and unlimited range enabling the user to communicate from virtually anywhere inside and outside the home.
- 4G Coverage wherever you need: Operates on a nationwide wireless network. Experience superior cell connectivity!
- Amazon Alexa and Google Assistant compatible: iHelp now works with Amazon Alexa and Google Assistant, iOS and Android app.
- Automatic fall detection.
- Geo-Fencing
- Medication reminders
- Daily Check-in
- Automatic text alerts to the circle of care
lt is very simple to install. Just plug in the power cord to the charging station. There are no tools required.
In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.
It operates on a nationwide wireless 4G network, so you’ll have coverage wherever you go.
The pendant uses a rechargeable battery so you never have to worry about changing it.Toggle Content
No, with iHelpMax™ you communicate two-way though the PENDANT. The user has much more freedom to move anywhere.
The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.
One-year limited warranty – with an option to purchase extended warranty.
As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.
The pendant has approximately 24hrs of battery life without automatic fall detection turned on and approximately 14-hours with fall detection turned on. We suggest charging daily to ensure coverage.
A state-of-the-art medical alert monitoring company with operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.
We use multiple call centers based on your location so you are ensured the best response time available in the industry.
MediPendant
1-800-MED-ALERT offers peace of mind by providing the best mobile and home products in the PERS (personal emergency response system) industry.
MediPendant™ enables the user to communicate directly through the pendant. There is no need to be near the base station. MediPendant’s™ two-way voice speakerphone technology has superior battery life and enhanced range enabling the user to communicate from virtually anywhere inside the home.
lt is very simple to install. Just plug in the power cord and the phone jack. There are no tools required. Everything is color-coded for easy installation.
In an emergency, simply push the button on the wearable pendant and communicate with the call center. There is no need to use a regular telephone.
No, with MediPendant™ you communicate two-way through the pendant. The user has much more freedom to move anywhere in the home.
Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.
Users can be up to 600+ feet from the base station. This gives the user incredible range when compared to other PERS systems.
The pendant has approximately 6+ hours of talk time and 9 months of standby time.
One-year limited warranty – with an option to purchase extended warranty.
As long as the button on the pendant is pressed, the call center is aware that there is an emergency and can take the proper steps to send help.
The base station provides up to 30 hours of backup battery time and its batteries will recharge once power has been restored.
An emergency response call center operator will answer the call. We use an exclusive call center for MediPendant™. lt is the only state-of-the-art medical alert monitoring company with certified EMT operators trained to provide on-call medical assistance. Bi-lingual operators are available and the call center will stay on the line until help arrives.
Yes. We use the proprietary emergency response center that is used with our products. We want to ensure that all of our customers are getting the best service possible and that includes a state-of-the-art call center with certified EMT operators.